As a believer in taking the medicine I prescribe I’m always on the look out for opportunities to develop and improve my skills. Hence I recently attended an event at Midlands Excellence where Julian Beaney led a very informative morning discussing the various business efficiency tools in common use.
I admit to being a bit of a cynic about putting all my eggs in one basket when it comes to delivering improvements. I’ve seen too many people try and blind their customers with science by slavishly following a set route rather than remembering what the aim of the task is. Hence I was also very interested to see what other practitioners would say about the various tools.
Posted by Ann 
