In our increasingly regulated and controlled working lives, it is easy to feel that we are just part of a big machine, doing repetitive and dull jobs. This is particularly the case if you work in call centres or other environments where there is a set script to follow. Motivation, and therefore performance, tend to be low which affects profitability.
Does it have to be this way? Does this get the best out of our staff?
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People | Tagged: Effectiveness, People, Process | 
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Posted by Julian Schwarzenbach
When I saw a review of the book “Die Kunst des klugen Handelns” (The Art of Acting Cleverly) which started with the words:
“Try to get through life with a minimum of information. You will make better decisions. What you do not need to know remains worthless even if you are aware of it.”
That got me thinking! When running training sessions I sometimes pose the question “Is it better to make a decision without data or one with data of unknown quality?” to try and get people thinking about decision making and the role that data plays in it.
Leave a Comment » | Data | Tagged: Business Intelligence, Data, data quality, Effectiveness, simplicity | Permalink
Posted by Julian Schwarzenbach
There are many different types and styles of meeting but one of their common characteristics is that to be efficient, decisions have to be made and actions given out. It’s not about the talking but what that leads to that counts.
Leave a Comment » | Meetings | Tagged: A2Z of Meetings, Effectiveness, Meetings | Permalink
Posted by Ann
Who you have at your meeting is crucial to it’s success.
There is no point trying to solve a problem with a key department not represented or trying to agree expenditure without the budget holder there. Think about what you are trying to achieve and who you need to help you.
Leave a Comment » | Meetings, People | Tagged: A2Z of Meetings, Effectiveness, Meetings, People | Permalink
Posted by Ann
The agenda is a key tool to ensuring a successful meeting. It makes the leader think about the best use of the time in the meeting and outlines to the attendees what will be happening during the meeting. Timings on the agenda are very useful especially if you have a few talkative attendees. The chair can use phrases like “We’ve only got 20 minutes to discuss this so thanks Janet, lets hear from John” Read the rest of this entry »
Leave a Comment » | Meetings | Tagged: A2Z of Meetings, Effectiveness, Meetings, People | Permalink
Posted by Ann
