We’re all human

In our increasingly regulated and controlled working lives, it is easy to feel that we are just part of a big machine, doing repetitive and dull jobs. This is particularly the case if you work in call centres or other environments where there is a set script to follow. Motivation, and therefore performance, tend to be low which affects profitability.

Does it have to be this way? Does this get the best out of our staff?

A- Z of Successful Meetings–C is for chair

In this context I don’t mean the thing you’re sitting on but the person leading the meeting! Chairing is a skill that we’re expected to learn by osmosis and the thought of leading a meeting can strike fear into the inexperienced.

Here are some rules and tips to help you manage your meetings with confidence

A-Z of successful meetings– C is for Conflict

When I run facilitation training courses , the most common fear for the newly qualified is usually “What will I do if people fall out and it turns nasty?” In reality this rarely happens but it does cause anxiety for meeting leaders when they are preparing. Here are some useful tips for dealing with this

A-Z of Successful Meetings–A is for Attendees

Who you have at your meeting is crucial to it’s success.

There is no point trying to solve a problem with a key department not represented or trying to agree expenditure without the budget holder there. Think about what you are trying to achieve and who you need to help you.

The permanence of data

A number of recent events have lead me to consider a little bit more about the permanence of data. Is data a permanent or a temporary thing?