Travellers on London Underground will be familiar with the term “Mind the Gap” which is both a visible, and an audio, warning to make sure that you do not become an unfortunate statistic on the railway – you may lose items between the train and platform (hang on to your Kindle when boarding!) or, worse still, trip/slip in the gap.
It is also important that you “Mind the (data) gap” when ‘things’ are transferred between organisations, departments and systems. I have used the term ‘thing’ to cover designs, products, services, responsibilities etc. Read the rest of this entry »
One of the often quoted examples (challenges) over business definitions is the case of gaining a common definition of the term “Customer” within an organisation. This can result in lengthy debate over whether a customer is the person who pays the bill, who recieves the goods, is a branch office of a purchasing organisation etc. etc.
A recent conversation reminded me that there is another area where there is difficulty gaining a common definition, and that is ensuring that there is a common definition of the word ‘asset’. Without common definitions, investments in data, processes and systems may be put at risk and the effectiveness of business decision making may be compromised. Read the rest of this entry »
One of the greatest factors which can lead to the degradation of quality of information relates to the behavior of users, data administrators and external parties. I have referred to this in a previous post “There is no such thing as a data quality problem…” which was deliberately being a little provocative in order to make a point. In this related post I will explore an interesting contradiction in staff behaviours related to physical assets and behaviours related to information assets.
As some of those who know me will appreciate, a lot of my experience relates to the world of physical asset management and maintenance management, however, some of the points I raise also relate to more general business contexts.
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