I just spotted an interesting article in Computer Weekly “High touch is just as important as high tech“.
The article paints an objective picture about how human interactions have been changed by technology.
From a data perspective there is an interesting quote:
“…managing the increase in data was slowing down business processes and the resulting cumbersome and inefficient internal systems were the main barrier to business success in 2011″
I’m not sure I agree, does this match what you are experiencing?